9uk Privacy Policy

9uk ("we", "our", "platform") operates a safe and reliable online entertainment service for users in Bangladesh. This privacy policy describes how we collect, use, store, and protect the personal information of users of our website (9uk.cam).

By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

This privacy policy applies to all of 9uk's digital services, the mobile web version, and any applications launched in the future. It does not apply to third-party websites or services.

Various types of information may be collected when you create an account and use services on 9uk. The categories are described in detail below:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID number or passport details (where applicable)
• Current address and residence information
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for processing transactions)
• Deposit and withdrawal history
• Verification documents related to payment methods

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time, session information, and activity logs
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and gaming patterns
• Bonus usage and reward redemption information
• Time spent on the platform and preferred game categories

9uk uses your personal information only for specific and legitimate purposes. We never sell your information to third parties without your consent under any circumstances.

3.1 Account Management

Your information is used to create, verify, and manage your account. Age verification and identity confirmation are part of our responsible gaming policy.

3.2 Financial Transaction Processing

Your payment information is used to complete deposit and withdrawal processes and to prevent financial fraud.

3.3 Providing Customer Support

Relevant account information is used to enable our 24/7 live chat support team to resolve your issues quickly.

3.4 Platform Improvement and Personalisation

Your gaming preferences are analysed to provide more relevant game recommendations and offers. This is done to improve your overall experience.

3.5 Promotional Communications

With your consent, you are informed about new bonuses, tournaments, and special offers via email or message. Contact us at any time to opt out of these communications.

3.6 Compliance with Legal Obligations

Information may be used to comply with applicable laws and regulations and to respond to requests from relevant authorities.

9uk does not sell your personal information to any third party. However, in certain limited circumstances, information may be shared with specific third parties:

4.1 Payment Processors

Mobile banking services such as bKash, Nagad, and Rocket, and institutions involved in bank transfers, receive only the information necessary to complete transactions. They cannot use your information independently.

4.2 Technology Service Providers

Companies providing server hosting, data analytics, and cybersecurity services operate under strict confidentiality agreements.

4.3 Game Software Providers

Game providers including Pragmatic Play and Spribe receive only the information necessary to operate games. They cannot directly view your identity information.

4.4 Legal Obligations

Information may be provided to relevant authorities as part of a court order, government investigation, or legal process.

Cookies and similar technologies are used on the 9uk website. These improve your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the core operation of the platform. They are used to maintain login sessions, perform security verification, and save form data.

5.2 Functional Cookies

These cookies are used to remember your language preferences and other personalised settings.

5.3 Analytics Cookies

These analyse platform usage and help improve the quality of services. This information is processed in aggregate form and does not reveal any personal identity.

You can reject or delete non-essential cookies from your browser settings. However, this may limit the functionality of some services.

To ensure the security of your information, 9uk operates multiple layers of technical and administrative safeguards.

6.1 SSL Encryption

Our website uses 256-bit SSL/TLS encryption, which keeps all data transmitted between your browser and our servers secure.

6.2 Data Storage Security

Stored data is kept in encrypted databases. Regular security audits and vulnerability assessments are conducted.

6.3 Access Control

Only authorised staff can view your information to a defined extent. All access is logged and reviewed regularly.

6.4 Security Breach Response

If a data breach occurs, we will promptly notify affected users and take the necessary steps.

9uk retains your information for as long as necessary to fulfil the specified purpose. Retention periods vary depending on the type of information:

• Account Information: For the duration the account is active and for an additional period after closure as required by law
• Transaction Records: For the applicable period in compliance with financial regulations
• Gaming History: For the period determined for responsible gaming monitoring and legal requirements
• Communication Logs: For a specified period to ensure the quality of customer service
• Cookie Data: Session cookies are deleted when the browser is closed; long-term cookies remain active for a maximum of 12 months

After the specified period, your information is securely deleted or anonymised so that you can no longer be identified.

As a user of the 9uk platform, you have the following rights regarding your personal information:

8.1 Right to Access

You can find out at any time what information we hold about you and how we are using it.

8.2 Right to Rectification

If your stored information contains any errors or is incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted, though some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to certain types of data processing, including marketing communications.

8.5 Right to Withdraw Consent

For information processed on the basis of consent, you can withdraw that consent at any time.

9uk's services are intended only for individuals aged 21 or older. We do not intentionally collect any information from minors.

An age verification process is conducted at the time of registration. If we learn that a minor has created an account, that account and all associated information will be deleted immediately.

If you believe a minor is using our platform, please let us know at [email protected].

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that:

• Data is always transferred in encrypted form
• Adequate security measures are maintained at the destination server
• Third-party service providers are bound by strict data protection agreements
• The standards of this privacy policy apply everywhere

9uk reserves the right to amend this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed
• For significant changes, a notification will be sent to your registered email
• Continued use of the platform after changes are made will be considered acceptance of the new policy

We recommend that you review this page regularly so that you remain informed about the latest information.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will endeavour to process any privacy-related request as quickly as possible and within a maximum of 30 business days. Your complaint will be taken seriously and resolved after a detailed investigation.

For more information, visit our FAQ page or Responsible Gaming page.